This page was printed on Jul 07, 2019. For the current version, visit https://help.shopify.com/en/manual/shipping/understanding-shipping/packaging-and-weights.

Note

Adding multiple package types is available only for stores in the United States and Canada. If you are outside the United States and Canada, then you can add only one preferred package type.

Results 1 - 18 of 33 - Shop our selection of Shipping Supplies on the USPS.com Postal Store. Use a sturdy box with enough room to add cushioning for fragile items and to prevent items from shifting. Tape your box so that it closes flat on all sides and reinforce the flaps with 2-inch wide packing tape. If you’re reusing a box, make sure all old logos, shipping labels, and addresses are covered or blacked out. How to Obtain Your Retail Rate. You can obtain a retail rate by selecting your zone chart and finding your rate in the service guide. Please see the steps listed below to get rates for the 48 contiguous states, Alaska, and Hawaii.

When you're fulfilling an order, you need to choose a package that matches the type that you want to use:

You can save your preferred package types on the Shipping settings page or on an order's Fulfillment page in your Shopify admin. Most carriers charge by size and weight, so it’s important to keep your packaging small. When you're ready to buy a shipping label for your shipment, you can choose which one of your saved packages you want to use.

Grow your business

Want to save time and money on shipping? You can use Shopify Shipping to buy and print shipping labels from your Shopify admin.

Supported package types

You can use the following package types to ship your products with Shopify Shipping labels:

Standard Shipping Box Size Dimensions

  • Box

    A regular package. The total of the length, width, and height can't be above 84 inches.

  • Soft pack

    A padded envelope, bubble mailer, or plastic (Tyvek or Poly) sleeve. Packages thicker than 3/4 inches don't qualify for USPS First Class Mail rates.

  • Envelope

    A large, flat envelope no thicker than 3/4 inches.

  • Flat rate

Flat rate packaging is supplied by your carrier. Its shipping cost is not determined by the weight of your shipment.

Tip

If your store is based in the United States, then you can request a free USPS shipping kit to get you started. The Domestic Flat Rate Variety Pack includes small (1) , medium (2), and large (1) boxes, which you can use to ship both domestic and international orders.

If your store is based in Canada, then visit Canada Post's packaging best practices guide for more packaging tips.

Note

If you are using Canada Post to ship internationally and you don't see shipping rates being displayed when fulfilling an order, then your packaging might not meet the requirements defined by Canada Post. For more information, see Parcel Services Shipping to the U.S.A. and to International Destinations.

Unsupported package types

You can't use the following package types to ship your products with Shopify Shipping labels:

  • Letter

    A flat envelope or letter thinner than 1/4 inch.

  • Large package

    A package whose total dimensions (to total of the package's length, width, and height) are greater than 84 inches.

  • Irregular package

    A non-rectangular package.

Add a package type

Note

Adding multiple package types is available only for stores in the United States and Canada. If you are outside the United States and Canada, then you can add only one preferred package type.

You can save the dimensions and weights of your preferred package types on the Shipping settings page in your Shopify admin. If you enter dimensions and weights for your packages, then your calculated shipping rates will be more accurate.

Steps:

  1. From your Shopify admin, go to Settings > Shipping.
  1. From the Shopify app, go to Store > Settings.

  2. Under Store settings, tap Shipping.

  1. From the Shopify app, go to Store > Settings.

  2. Under Store settings, tap Shipping.

  1. In the Packages section, click Add package:

  2. In the dialog, enter the required information about the package type: Some mail types have restrictions on the size of the packages that you can use to ship your products. A notice about applicable size restrictions will appear on the dialog when you create a new package type.

Free packaging materials

Many carriers offer free packaging to use with specific shipping rate. Although there is no cost for the packaging, you might need to create a free account with the carrier so that they can send the packaging to you. The following Shopify Shipping carriers offer free packaging:

USPS flat rate packaging

Note

USPS flat rate packaging is available on to stores based in the United States.

Flat rate pricing is determined by the packaging that you choose as long as the package weighs less than 70 lbs. You are charged for the price of the flat rate box or envelope and not the weight of the package or the distance that it has to travel.

Steps:

  1. From your Shopify admin, go to Settings > Shipping.
  1. From the Shopify app, go to Store > Settings.

  2. Under Store settings, tap Shipping.

  1. From the Shopify app, go to Store > Settings.

  2. Under Store settings, tap Shipping.

  1. In the Saved packages section, click Add package:

  2. In the dialog, click Carrier packaging:

  3. Select the proper flat rate package type from the list:

  1. If you want to set this package type as the default package, then check Set as default package.

  2. Click Add package:

Common product weights

You need to include accurate weights for your products so that your customers are charged the correct amount for shipping. Accurate product weights also ensure that you're charged correctly for the USPS, DHL Express, and Canada Post labels you purchase through Shopify.

Note

If you don't add a weight value to your products, then the weight will be set to 0.1 lb by default. This can make your shipping costs inaccurate.

Until you get a scale for accurate measurements, you can use the following general guidelines:

Retail Box Dimensions For Shipping
WeightProducts
Less than 8 ozLight items such as jewelry, watches, phone cases, light clothing (for example, a scarf), accessories, socks, or intimates. These items can be shipped in a poly mailer or bubble mailer.
8-16 ozMost clothing items (for example, a T-shirt or blouse), or a watch in its case. Most of these items can be shipped in a poly mailer, bubble mailer, or a small box.
1-2 lbsHeavier clothing items (for example, a jacket or dress pants), a cell phone in its box, sneakers, or light items that need to ship in a small box.
2-3 lbsJeans or small electronics (for example, a small camera). These items can be shipped in a small box.
3-4 lbsA set of children's play blocks, a few paperback books, men's shoes, or a large camera with accessories. These items can be shipped in a small box.
4-5 lbsMedium to large sized items (for example, a full set of sheets, or a puzzle box). These items can be shipped in a medium box.
5-6 lbsIndividual cookware, small tabletop appliances, or boxed board games. These items can be shipped in a medium box, though some larger books might fit better in another type of packaging (for example, a bubble mailer).
6-7 lbsLarge toy (for example, a doll), work boots, or small sporting equipment. These items can be shipped in a medium box.
7-8 lbsCookware sets, or medium tabletop appliances (for example, a toaster). These items can be shipped in medium or large boxes.
8-9 lbsLarge radios, or DVD players. These items can be shipped in a large box.
9-10 lbsSets of items (for example, several books or pieces of clothing), or home decor. These items can be shipped in medium or large boxes, though some larger books might fit better in another type of packaging (for example, a bubble mailer).
Dimensions

After you've added weights to your products, make sure that your packaging weights and dimensions are also accurate. Format marks in word plus. Most carrier-provided packaging comes with dimensions advertised on the box. To learn more about adding a package type, see Initial setup

Note

Advertised box dimensions may refer to the inside of the packaging, so it's important to measure the outside dimensions of your boxes.

Dimensional weight

Box

Your default package dimensions are sent to your shipping carrier along with your order's weight to calculate shipping rates for your customer. Dimensional weight is determined by the carrier based on the height, width, and depth of your packages. Dimensional weight applies to some shipping services when a package's total length x width x height exceeds 1 cubic foot (1728 cubic inches).

If your dimensional weight is larger than your order's weight, then your customer is charged for the dimensional weight of their order. If you think that the generated rates are too high or too low, then you can adjust your calculated rates to increase or decrease your shipping rates as needed.

Dimensional weight calculations vary between carriers. Consult the carrier you're using for details about their dimensional weight policies.

Carriers with dimensional weight policies:

Carriers without dimensional weight policies:

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